For months, the team behind this one Shopify store was dealing with a frustrating problem: chargebacks were eating up time, money, and morale. They weren’t just dealing with the disputes themselves. The real headache came from the clunky tools and manual steps required to respond.
They had tried going directly with Verifi and Ethoca but kept running into the same issues. Alerts were slow, data didn’t line up, and there was no clean way to automate resolutions. It wasn’t sustainable.
That’s when they found Chargeblast.
The Problem with Their Old Setup
Before Chargeblast, they were trying to manage disputes using a patchwork of systems. Alerts would come in, but they often didn’t align with transactions in Shopify. That meant hours of back-and-forth just to figure out which customer the dispute belonged to. If you’ve ever tried to trace a chargeback without a clear match in your order history, you know how painful that can be.
And when they finally did find the order? The next step, like processing a refund or canceling a subscription, still required manual work. At their volume, that wasn’t practical.
What Changed After Switching to Chargeblast
Here’s what stood out to the team after making the switch:
1. Alerts Were Actually Actionable
Chargeblast didn’t just forward alerts. It matched them to potential transactions in Shopify, with a list of possibilities ranked by likelihood. Even when there wasn’t a perfect match, the tool gave them enough context to resolve the issue quickly.
This alone saved hours each week.
2. Refunds and Cancellations Ran on Autopilot
Using their own criteria, they were able to set rules inside Chargeblast to automatically issue refunds or cancel subscriptions when it made sense. No more letting disputes sit untouched because someone forgot to check a queue.
3. The Tool Got Out of the Way
Once set up, the tool ran quietly in the background. It didn’t need constant attention. The team wasn’t logging in every day, adjusting settings, or second-guessing how it worked. That was the point. As they put it, “We don’t have to think about it, which is the goal.”
The Result: Chargebacks Practically Disappeared
This merchant had been promised a reduction in chargebacks. What they got was even better. Their rate dropped close to zero. Not only that, their support team got time back. Instead of digging through transactions, they could focus on helping customers and growing the business.
In their words, “They delivered. Better than any other platform I’ve used.”
A Simple Fix for a Complex Problem
This isn’t a story about some overnight miracle. It’s about putting the right system in place. One that’s built for the way real merchants work. Chargeback alerts that make sense. Tools that stay out of the way. And automation that follows your own rules, not someone else’s template.
For this team, Chargeblast reduced their chargebacks and gave them peace of mind.
Want to Spend Less Time on Disputes and More Time on Business?
Chargeblast helps you catch chargebacks early, match them to real orders, and resolve them with your own rules. No extra logins. No messy integrations. Just a tool that works the way you need it to.
Ready to see what less hassle looks like? Book a demo today.
