When your business crosses a billion dollars in annual volume, every inefficiency adds up fast. That was exactly the case for a travel and fintech platform processing over $1 billion a year. The company was manually handling over 100,000 chargeback alerts, tying up time, staff, and budget.
By switching to Chargeblast, the merchant didn’t just make their process faster. They cut over 2,500 hours of manual work and saved $300K annually by fully automating chargeback alerts—without sacrificing accuracy.
Here’s how it worked.
The Problem: Manual Alerts Were Eating Up Time and Headcount
The company was already working with both Ethoca and Verifi, the two major providers of chargeback alerts. These alerts let merchants act before a chargeback becomes official, but there was a catch—the merchant was managing it all manually.
That meant someone had to match incoming alerts to transactions, issue refunds, and cancel subscriptions by hand. Multiply that by 100,000 alerts per year, and you’ve got a major operational drag.
Five full-time employees (FTEs) were dedicated just to chargeback alerts.
The Shift: From Manual Work to Full Automation
The company migrated from its direct integrations with Ethoca and Verifi to Chargeblast. That decision came with a small increase in alert costs—about $50K more per year. But it unlocked full end-to-end automation through Chargeblast’s proprietary processor integrations.
These are the three core automations that made the biggest difference:
1. 92% Exact Match Rate
Chargeblast’s system automatically links 92% of incoming chargeback alerts to the correct transaction using proprietary matching logic. That saves time and prevents refund errors.
2. Auto Transaction Refunding
Once a match is confirmed, the system can automatically issue a refund before a chargeback is filed, eliminating the need for manual processing or human review.
3. Auto Subscription Cancellation
If the alert comes from a subscription customer, Chargeblast can cancel the subscription right away to avoid more disputes from the same person.
The Results: Less Headcount, More Efficiency
Switching to Chargeblast completely changed the merchant’s internal resource allocation:
- All 5 FTEs were re-assigned to more strategic and higher-ROI roles
- $300K+ was saved annually by eliminating manual processing and reducing software overhead
- 2,500+ hours of work were cut per year, thanks to full alert automation
Even though alert volume remained high, the manual workload vanished.
Why This Works: Tech That Plays Well with Processors
Chargeblast’s automation isn’t just about workflows. It’s built to integrate directly with payment processors like Braintree, the merchant’s provider, which enables real-time automation that goes deeper than surface-level alerts.
By handling transactions, subscriptions, and refunds programmatically, Chargeblast removes friction at every step of the chargeback alert chain.
Final Takeaway: A Small Switch That Pays for Itself
The company paid $50K more per year to use Chargeblast’s alert system—but in return, they saved over six times that amount in labor and efficiency gains. The math speaks for itself.
Manual alert management is no longer sustainable for high-volume merchants. As dispute rates climb and card networks push for faster resolutions, automation isn't optional—it’s the only way forward.
Stop Chargebacks Before They Happen with Chargeblast
Chargeback prevention starts before the chargeback. With real-time alerts, accurate transaction matching, and built-in refund and cancellation automations, Chargeblast helps you resolve disputes before they escalate.
Whether you're dealing with thousands of alerts or just trying to keep your support team focused, Chargeblast gives you tools to automate disputes and protect revenue, without adding more headcount.
