If you're processing payments through PayPal, you’ve probably run into the same issue: chargebacks that seem to come out of nowhere. You do everything right, but the disputes still pile up.
That’s what happened to one large online business. They run over $20 million annually through Braintree, a PayPal-owned processor. Even with a chargeback alert provider in place, PayPal disputes kept slipping through.
They weren’t alone. PayPal has traditionally operated as a closed loop. That means merchants often don’t get real-time alerts when a dispute is about to happen. You only find out after the chargeback hits your account. At scale, that’s a big problem.
This company was receiving more than 25,000 chargeback alerts a year, and many of those were tied to PayPal. Their existing tools didn’t give them a way to get ahead of those disputes.
What Changed: Real PayPal Chargeback Alerts
That all shifted when Chargeblast figured out how to deliver issuer-driven PayPal chargeback alerts. It was the first time a provider made it possible for merchants to receive early warnings on PayPal disputes tied to Visa and Mastercard.
Here’s what the setup looked like:
- One-line code injection to capture the needed data
- 30-day implementation timeline from start to finish
- No change to their processor (still using Braintree)
- Significant network coverage: 95% of Mastercard and 50% of Visa transactions
The alerts didn’t come from PayPal directly. Instead, Chargeblast used issuer data from card networks to detect when a dispute was about to happen. That gave the merchant a heads-up—enough time to issue a refund or resolve the issue before the chargeback could land.
The results? A 75% reduction in PayPal disputes tied to issuers.
Why This Worked So Well
Most merchants don’t realize they can’t stop PayPal chargebacks through the normal alert channels. Providers like Chargebacks911 can send alerts, but not for PayPal in the same way. The core issue is visibility. Without alerts from the issuer side, merchants stay in the dark.
Chargeblast changed that by connecting directly to the card network signals. And because of that breakthrough, Ethoca (owned by Mastercard) now refers PayPal merchants to Chargeblast when they need help reducing chargeback rates.
The merchant didn’t have to switch payment processors or overhaul their fraud systems. They just had to plug into a new signal. That’s what made the difference.
What You Should Know About PayPal Chargeback Alerts
- These alerts work only for PayPal transactions involving Visa and Mastercard
- They do not cover PayPal’s internal resolution system, but they cover most external card-based disputes
- You can resolve disputes before they become chargebacks, which helps keep your account in good standing
- Ethoca’s referral of merchants to Chargeblast signals trust in the solution’s impact
Real Results, Simple Setup
This isn’t a hypothetical improvement. One line of code and 30 days of setup led to a measurable drop in disputes. For a business processing thousands of alerts a month, that translates to serious savings and fewer headaches with PayPal.
Stop PayPal Chargebacks Before They Start
PayPal disputes can feel unpredictable, especially if you’re a high-volume merchant. Chargeblast gives you the only alerts system that works with Visa, Mastercard, and PayPal transactions. If you're not getting alerts before the chargeback lands, you're already behind.
We work directly with issuers to notify you when a cardholder is about to file a dispute. You get the chance to resolve it fast—on your terms. That keeps your PayPal account healthier and helps you avoid fees, holds, or reserve increases.
If you're tired of surprise chargebacks and ready for a system that gives you a real heads-up, Chargeblast is the tool built for that.
