When you're a fast-scaling subscription and e-commerce brand, chargebacks aren’t just a financial risk—they drain your team, time, and tools. That’s what one high-volume merchant learned before making a shift that paid off: automating their dispute alert process with Chargeblast.
Before Chargeblast
This merchant was already proactive, using both Ethoca and Verifi to catch chargebacks early. But even with alert coverage in place, they were stuck in a reactive loop—manually processing refunds, canceling subscriptions, and cross-checking alerts with internal records. It worked, but at a steep cost in both money and hours.
Annual alert costs: Moderate
Manual workload: Heavy
Team impact: 5 full-time employees tied up in alert processing
After Switching to Chargeblast
On paper, their alert costs actually increased by $50K after switching. But here’s the catch: automation did what no manual team could.
Key Outcomes:
- $300K+ net annual savings despite the higher alert spend
- 92% alert-to-transaction match rate, enabling fast, automated actions
- 2,500+ hours saved each year from reduced manual work
- Automated subscription cancellations and refunds are triggered within seconds
- 5 FTEs reassigned to more strategic roles, like customer retention and growth ops
With over $1B in transaction volume and more than 100,000 alerts processed annually, the difference wasn’t just measurable, it was transformative.
Why It Matters
This isn’t just about cutting costs. It’s about creating operational leverage. By removing friction from the dispute process, this merchant freed up time, empowered their team, and dramatically improved efficiency.
For any scale-stage business juggling growth and operations, this case highlights a simple truth: manual dispute handling doesn’t scale. Automation does.
The Chargeblast Difference
Chargeblast helps high-volume merchants turn chargeback alerts into quick, automated wins. No more chasing down transactions. No more spreadsheets. Just real savings, real speed, and real impact.
